QuadPay

quadpay_faq

WHAT IS QUADPAY?

QuadPay is an installment payment platform that lets you pay for your purchase using a credit or debit card. QuadPay splits the purchase amount into four (4) easy installments, every two weeks. QuadPay allows you to buy now and pay over time!

WHY USE QUADPAY?

By using QuadPay you have the ability to split your Rockstar Original purchase into four (4) easy installments and pay for your order over time, rather than all at once!

WHAT INFORMATION DOES QUADPAY COLLECT?

QuadPay requires your name, address, date of birth, a US mobile number, and either a US debit or credit card for sign up. Instead of the traditional username and password, QuadPay requires a mobile phone number and text message verification.

IS THERE A SPENDING LIMIT WITH QUADPAY?

Each transaction is assessed before it is approved by QuadPay. Amounts approved vary for each customer and QuadPay does not approve every order. QuadPay considers a variety of factors to determine approvals and spending limits. For further details, please visit the QuadPay support site.

HOW DO I SIGNUP FOR QUADPAY?

Signing up is easy! Sign up while you checkout on the Rockstar Original website. Choose QuadPay as the payment method. For the initial sign up, QuadPay will ask for your date of birth, a US mobile number and a US debit or credit card. Once you've entered your information, you'll know if you are approved instantly!

WHO CAN USE QUADPAY?

  • Live in the US
  • Be at least 18 years old
  • Have a valid and verifiable mobile number
  • Use a US credit or debit card to make a purchase
HOW DO I CHECK MY QUADPAY ACCOUNT?

You can check your current and past orders on the QuadPay customer portal. Simploy log in to view your account by entering your mobile number or email address. Log into QuadPay's customer portal here.

Get instant access to your account by verifying your information and you'll be able to view your current or past orders, edit your information, add a payment card and view your payments.

If you need help accessing your account, please contact QuadPay support here.

WILL I BE NOTIFIED ABOUT MY QUADPAY INSTALLMENTS?

QuadPay notifies customers with payment reminders via SMS and email before each payment is due.

WHEN IS MY FIRST QUADPAY PAYMENT DUE?

Your first payment of 25% of the total purchase price is due at the time of checkout. The remaining three payments will be billed automatically, every two weeks from the first payment date.

CAN I PAY OFF MY QUADPAY INSTALLMENTS EARLY?

Of course! Simply log into QuadPay's customer portal and choose the order you wish to pay off early. You can access the portal here.

HAVING TROUBLE PAYING YOUR QUADPAY INSTALLMENTS?

Do not worry! We understand that sometimes you're not able to make a payment on the due date. Just be sure to notify QuadPay to avoid a late fee, if your payment method is not up-to-date or if you can't make your next payment. Please note that QuadPay will determine whether or not a payment date change can be honored. Installment payments are automatic, however, QuadPay will charge a late fee in the even your payment cannot be proccessed due to insufficient funds on your debit or credit card, or if the card is no longer valid. In such instances, QuadPay will charge a $7 late fee after the first missed payment on each installment. if any installment goes past 7 days late, there will be a single additional fee per order of $7. If your payment is denied in error, you can contact QuadPay support by submitting a request here.

HOW DO PARTIAL REFUNDS WORK WITH QUADPAY?

In the instance of partial refund/return, QuadPay will reduce your last installment amount by the amount that was refunded/returned. If the amount is more than the last installment, QuadPay will deduce the partial refund/return from your remaining installments.

Example: You make a $100 purchase, your four installment payments are $25 each. With your first payment due at the time you place your order, your remaining 3 installments are $25 each. Rockstar Original refunds $50 on your purchase, the amount is applied to the last installments and so on.

1. $25 paid at time of purchase
2. First $25 installment due
3. $25 Refunded
4. $25 Refunded

HOW DO FULL REFUNDS WORK WITH QUADPAY?

In the instance of a full refund, customers are refunded the amount paid-to-date and QuadPay cancels all future payments. Please note, if you have only made one installment payment, QuadPay will only refund for what you have paid, not the entire amount of the original purchase. 

ARE THERE ANY ADDITIONAL FEES WITH QUADPAY?

There is a $1 per-installment fee to use QuadPay, regardless of the size of your order. As long as your installments are paid on-time, there are no other fees to shop with QuadPay.

MORE QUESTS ABOUT QUADPAY?

Please visit the following QuadPay support link here.