Shipping Information

SHIPPING INFORMATION

DOMESTIC ORDERS

Most orders require 24-48 hours to process. We do not process or ship orders on Saturdays, Sundays or holidays. For express delivery orders must be placed before 12pm PST or they will be shipped the next business day. Signature upon delivery is required for orders over $500.

SHIPPING METHODS

  • Standard Ground Shipping: $6.95 (7-9 Business Days)
  • 3 Day Shipping: $35.00 (3 Business Days)
  • 2 Day Shipping: $45.00 (2 Business Days)
  • Next Day Air: $55.00 (Next Business Day)
  • Saturday Shipping: $85.00 (Next Day)
At this time we do not offer: Delivery To P.O. Boxes

    You will receive an email confirmation once your order has shipped. 

    If for any reason your order is to be delayed or cancelled due to stock, payment or otherwise, we will contact you via email. 

    INTERNATIONAL ORDERS

    ALL ORDERS PLACED THROUGH INTERNATIONAL CHECKOUT ARE FINAL SALE. No cancellations or returns are accepted. 

    WHICH COUNTRIES DO YOU SHIP TO?

    International shipping is currently available WORLDWIDE. Our third party vendor, International Checkout, will ship to all destinations around the world excluding APO / FPO addresses.


    TRACKING INTERNATIONAL ORDERS

    To check the status of your order or track your package, please go to 
    WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER? 

    MODIFICATIONS/CANCELLATIONS

    Once an order is submitted it cannot be modified. If you wish to cancel please email customercare@rockstaroriginal.com right away and we will do out best to try accommodate your request. We process orders quickly and if the order has been submitted to our warehouse our returns policy will go in to effect.

    LOST/STOLEN PACKAGES

    If tracking information reflects successful delivery but you have not received it please email customercare@rockstaroriginal.com. Please note we do not take responsibility for lost or missing packages that show delivery confirmation.

     

    PROMOTIONS

    At the bottom right corner of this and every page you can sign up for our newsletter to receive email updates that may contain promotional codes for special discounts that can be applied to your order. Please note that only one promotional code may be used at a time per order. Unfortunately we are not able to re-issue a promotional code for a discounted order that has been returned. All promotional codes are valid during a certain time window, unless otherwise specified.

    CUSTOMER SERVICE 

    Email: customercare@rockstaroriginal.com

    Customer Service for Rock Star Original is email based. Please allow up to 24 hours for your inquiry to be addressed. Customer Service associates are not available on national holidays or weekends.