Shipping Information

SHIPPING INFORMATION

U.S Orders

FREE SHIPPING WHEN YOU SPEND $200+ or more. Most orders require 24-48 hours to process. We do not process or ship orders on Saturdays, Sundays or holidays. For express delivery orders must be placed before 12pm PST or they will be shipped the next business day. Signature upon delivery is required for orders over $500.

US

SHIPPING OPTION TRANSIT TIME RATE
Standard (7-9 business days) $6.95 or FREE when you spend $200+
3 Day Air (3 business days) $29.00 flat rate
2nd Day Air (2 business days) $35.00 flat rate
Next Day Air (1 business days) $55.00 flat rate
Next Day Saturday Air (1 business days) $85.00 flat rate

 

International Orders

Most orders require 24-48 hours to process. We do not process or ship orders on Saturdays, Sundays or holidays. For express delivery orders must be placed before 12pm PST or they will be shipped the next business day. 


CANADA

SHIPPING OPTION TRANSIT TIME RATE
Standard (9-12 business days) $15.00 flat rate
Express (2-3 business days) $25.00 flat rate


*Customer is responsible for any duties and taxes that may occur


INTERNATIONAL

SHIPPING OPTION TRANSIT TIME RATE
Standard (12-15 business days) $25.00 flat rate
Express (5-6 business days)

$35.00 flat rate

 

*Customer is responsible for any duties and taxes that may occur

You will receive an email confirmation once your order has shipped. If for any reason your order is to be delayed or cancelled due to stock, payment or otherwise, we will contact you via email. 

DO YOU SHIP INTERNATIONALLY?

Yes! We ship to most countries worldwide. No cancellations or returns are accepted. 

MODIFICATIONS/CANCELLATIONS

Once an order is submitted it cannot be modified. If you wish to cancel please email customercare@rockstaroriginal.com right away and we will do out best to try accommodate your request. We process orders quickly and if the order has been submitted to our warehouse our returns policy will go in to effect.

LOST/STOLEN PACKAGES

If tracking information reflects successful delivery but you have not received it please email customercare@rockstaroriginal.com. Please note we do not take responsibility for lost or missing packages that show delivery confirmation.

 

PROMOTIONS

At the bottom right corner of this and every page you can sign up for our newsletter to receive email updates that may contain promotional codes for special discounts that can be applied to your order. Please note that only one promotional code may be used at a time per order. Unfortunately we are not able to re-issue a promotional code for a discounted order that has been returned. All promotional codes are valid during a certain time window, unless otherwise specified.

CUSTOMER SERVICE 

Email: customercare@rockstaroriginal.com

Customer Service for Rock Star Original is email based. Please allow up to 24 hours for your inquiry to be addressed. Customer Service associates are not available on national holidays or weekends.