WHAT IS ZIP?
ZIP is an installment payment platform that lets you pay for your purchase using a credit or debit card. ZIP splits the purchase amount into four (4) easy installments, every two weeks. ZIP allows you to buy now and pay over time!
WHY USE ZIP?
By using ZIP you have the ability to split your Rockstar Original purchase into four (4) easy installments and pay for your order over time, rather than all at once!
WHAT INFORMATION DOES ZIP COLLECT?
ZIP requires your name, address, date of birth, a US mobile number, and either a US debit or credit card for sign up. Instead of the traditional username and password, ZIP requires a mobile phone number and text message verification.
IS THERE A SPENDING LIMIT WITH ZIP?
Each transaction is assessed before it is approved by ZIP. Amounts approved vary for each customer and ZIP does not approve every order. ZIP considers a variety of factors to determine approvals and spending limits. For further details, please visit the ZIP support site.
HOW DO I SIGNUP FOR QUADPAY?
Signing up is easy! Sign up while you checkout on the Rockstar Original website. Choose ZIP as the payment method. For the initial sign up, ZIP will ask for your date of birth, a US mobile number and a US debit or credit card. Once you've entered your information, you'll know if you are approved instantly!
WHO CAN USE ZIP?
- Live in the US
- Be at least 18 years old
- Have a valid and verifiable mobile number
- Use a US credit or debit card to make a purchase
You can check your current and past orders on the ZIP customer portal. Simply log in to view your account by entering your mobile number or email address. Log into ZIP's customer portal here.
Get instant access to your account by verifying your information and you'll be able to view your current or past orders, edit your information, add a payment card and view your payments.
If you need help accessing your account, please contact ZIP support here.
WILL I BE NOTIFIED ABOUT MY ZIP INSTALLMENTS?
ZIP notifies customers with payment reminders via SMS and email before each payment is due.
WHEN IS MY FIRST ZIP PAYMENT DUE?
Your first payment of 25% of the total purchase price is due at the time of checkout. The remaining three payments will be billed automatically, every two weeks from the first payment date.
CAN I PAY OFF MY ZIP INSTALLMENTS EARLY?
Of course! Simply log into ZIP's customer portal and choose the order you wish to pay off early. You can access the portal here.
HAVING TROUBLE PAYING YOUR ZIP INSTALLMENTS?
Do not worry! We understand that sometimes you're not able to make a payment on the due date. Just be sure to notify ZIP to avoid a late fee, if your payment method is not up-to-date or if you can't make your next payment. Please note that ZIP will determine whether or not a payment date change can be honored. Installment payments are automatic, however, ZIP will charge a late fee in the even your payment cannot be processed due to insufficient funds on your debit or credit card, or if the card is no longer valid. In such instances, ZIP will charge a $7 late fee after the first missed payment on each installment. if any installment goes past 7 days late, there will be a single additional fee per order of $7. If your payment is denied in error, you can contact ZIP support by submitting a request here.
HOW DO PARTIAL REFUNDS WORK WITH ZIP ?
In the instance of partial refund/return, ZIP will reduce your last installment amount by the amount that was refunded/returned. If the amount is more than the last installment, ZIP will deduce the partial refund/return from your remaining installments.
Example: You make a $100 purchase, your four installment payments are $25 each. With your first payment due at the time you place your order, your remaining 3 installments are $25 each. Rockstar Original refunds $50 on your purchase, the amount is applied to the last installments and so on.
1. $25 paid at time of purchase
2. First $25 installment due
3. $25 Refunded
4. $25 Refunded
HOW DO FULL REFUNDS WORK WITH ZIP?
In the instance of a full refund, customers are refunded the amount paid-to-date and ZIP cancels all future payments. Please note, if you have only made one installment payment, ZIP will only refund for what you have paid, not the entire amount of the original purchase.
ARE THERE ANY ADDITIONAL FEES WITH ZIP?
There is no additional per-installment fee to use ZIP , regardless of the size of your order. As long as your installments are paid on-time, there are no other fees to shop with ZIP.
I HEARD QUADPAY CHANGE THEIR NAME TO ZIP. WHY DID THIS HAPPEN AND WHAT IS ZIP?
QuadPay was acquired in 2020 by global payments pioneer, Zip. The next step was to unify all of Zip's companies under one name. Zip is an 8-year old global leader who pioneered the Buy Now, Pay Later space in Australia. They serve 5 continents with 51,000+ merchants and 7.3 million consumers. Just like QuadPay, Zip's buy now, pay later payment platform offers access to interest-free installments, along with other innovative and consumer-friendly products that make it easy to stay on track financially.
HOW DOES THIS NAME CHANGE TO ZIP AFFECT ME?
It doesn't. The QuadPay name and logo changed, but your login details are the same.
MORE QUESTIONS ABOUT ZIP?
Please visit the following ZIP support link here.