FAQ

HOW DOES ROCKSTAR SHIP MY ORDER?

ROCKSTAR OFFERS FREE GROUND SHIPPING WITHIN THE UNITED STATES 50 STATES INCLUDING WASHINGTON, D.C., WHICH WILL TAKE 3-7 BUSINESS DAYS TO ARRIVE AFTER YOUR ORDER SHIPS. WE OFFER UPS GROUND, UPS 3 DAY, UPS 2 DAY AND NEXT DAY AIR FOR AN ADDITIONAL CHARGE.

(WE COULD TAKE UP TO 24 HOURS AFTER YOUR ORDER IS PLACE TO PROCESS & SHIP YOUR ORDER)

WHAT’S THE BEST WAY TO CONTACT YOU?

THE BEST AND QUICKEST METHOD IS VIA EMAIL: [email protected] CUSTOMER SERVICE HOURS: 9AM-5PM PST MONDAY-FRIDAY. FOR PRESS AND MEDIA INQUIRIES, PLEASE DROP US A LINE AT [email protected]

DO YOUR PRODUCTS RUN TRUE TO SIZE?

YES, ROCKSTAR DENIM TYPICALLY RUNS TRUE TO SIZE. HOWEVER, IF A PRODUCT HAS ANY TENDENCY TO DO OTHERWISE, IT WILL BE EXPLICITLY MENTIONED IN THE “STYLE AND FIT NOTES” WITHIN THE PRODUCT’S GENERAL DESCRIPTION. A FIT GUIDE/SIZING CHART IS ALSO AVAILABLE ON THE SITE TO ASSIST YOU.

DOES ROCKSTAR DENIM KEEP MY INFORMATION SECURE?

THE SAFETY OF YOUR PERSONAL INFORMATION IS EXTREMELY IMPORTANT TO US. WE DO NOT STORE YOUR CREDIT CARD INFORMATION ANYWHERE ON OUR OWN SERVERS; YOUR PAYMENT PASSES DIRECTLY AND SECURELY THROUGH PAYPAL. WE TAKE ALL POSSIBLE SECURITY MEASURES TO PROTECT YOUR PERSONAL DATA AND CREDIT CARD INFORMATION FROM UNAUTHORIZED ACCESS.

HOW CAN I TRACK THE STATUS OF MY ORDER?

ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL CONTAINING THE TRACKING NUMBER FOR THE SHIPMENT.

YOU CAN ALSO TRACK YOUR SHIPMENTS HERE:

UPS.COM

WHAT MIGHT CAUSE MY ORDER TO BE DELAYED?

IF THE BILLING INFORMATION YOU PROVIDED DOES NOT MATCH THE INFO YOUR BANK HAS ON FILE (INCLUDING ADDRESS + TELEPHONE NUMBER), IT’S LIKELY TO CREATE A DELAY. ADDITIONALLY, YOU MAY EXPERIENCE A DELAY IF YOUR SHIPPING ADDRESS IS DIFFERENT FROM YOUR BILLING ADDRESS, OR IF YOU FORGOT TO PROVIDE YOUR EXACT APARTMENT/UNIT NUMBER.

IF YOU HAVE NOT RECEIVED WORD FROM US (VIA EMAIL) WITHIN 3 DAYS OF PLACING AN ORDER, YOU MAY WANT TO CHECK THE “SPAM” FOLDER OF YOUR EMAIL ACCOUNT FOR ANY ROCKSTAR DENIM MEMOS.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

PAYPAL ONLY.

WHAT IS YOUR RETURN POLICY?

Please note that refunds are not allowed. Returned items will be given an in-store credit only, NO EXCEPTIONS. If you are not satisfied with your purchase simply email [email protected] and we will issue you an RMA within 5 business days. Once you receive the form please print it out and include it INSIDE the package. The RMA is valid for 10 business days, please process immediately. Upon receiving the package we will process the order; no items will be shipped to out unless a returned package has been received. Return shipping costs are the responsibility of the customer Items may not be returned in stores.

Returns must be in original selling condition, we reserve the right to refuse a return or exchange if the items are damaged. When sending the package for a return or exchange the original invoice should be included in the package as well.   For shipping information please contact [email protected].

Please make sure that all shipped items are trackable, we will not issue returns or exchanges for items we have not received.

CONDITIONS:

 

  • RETURNED ITEMS MUST BE UNWASHED/UNWORN WITH ORIGINAL TAGS AND PACKAGING AND FREE OF ANY ODORS OR PET HAIR. (BY UNWORN, WE MEAN ITEMS MAY NOT BE WORN FOR AN EXTENSIVE “OUTING.” YOU ARE OF COURSE WELCOME AND ENCOURAGE TO TRY ROCKSTAR DENIM ON FOR SIZE AT HOME.)
  • RETURNS MUST BE RECEIVED AT OUR ADDRESS WITHIN 30 DAYS FROM THE DATE OF TRANSACTION.